WHAT IF I DON’T LIKE THE LOOK OF WHAT I ORDERED, OR I MADE A MISTAKE WITH MY PRODUCT SELECTION?
That’s easy to fix… Simply contact our Skin Health Advisors at email@example.com within 7 days of receiving your order to lodge your return request.
We will happily provide a refund for any product returned within 7 days of purchase as long as it is in the same condition as when we sent it out to you; unopened, unused, in a re-saleable condition with all security seals and barcodes intact.
Please be sure to carefully re-package, wrap and protect the products you intend to return so we receive it in great condition and can process your request as quickly as possible.
WHAT HAPPENS IF A PRODUCT IN MY ORDER IS FAULTY OR BROKEN?
We are all about problem-solving and so all you have to do is speak to one of our Skin Health Advisors by emailing firstname.lastname@example.org.
In all suspected fault/breakage instances you must contact us within 7 days of receiving your order. Sometimes new packaging may appear faulty if you’ve never used it before and you may just need that extra bit of help to get it opened, and we can easily assist you over the email with such cases. If that doesn’t work, we will happily accept a return and refund for the item/s if the fault is genuine and can’t be fixed.
WHAT HAPPENS IF THE PRODUCT I ORDERED IS DIFFERENT FROM THE ONE THAT HAS BEEN SENT?
Oops, how did that happen?… We still employ humans and sincerely apologise for our ‘human errors’ when picking and packing your order!
Simply contact our team of Skin Health Advisors at email@example.com within 7 days of receiving your order to lodge any errors, so we can correct it for you quick smart.
We will provide you with a Reply Paid address to assist for returning the incorrect product and we will send out the correct product upon receiving your returned item. Please ensure the returned product is carefully wrapped and packaged to avoid damage in transit.
WHAT HAPPENS IF I HAVE A REACTION TO A PRODUCT?
We want you to enjoy your purchase experience and get results! We have categorised our products based on your skin type / concern to provide a perfect match for your skin concerns.
Should you experience a reaction please contact our Skin Health Advisors immediately email firstname.lastname@example.org to lodge your concern of suspected reactions to any product purchased at Skin Health Emporium.
Our highly experienced team of professional Skin Therapists will gather the circumstances surrounding your reaction and consult with the product manufacturer as to probable causes and solutions for your reaction.
Please note that all information we gather is done so based on each individual supplier’s Reaction Returns Guidelines, which may require photographic evidence of the reaction and no more than 20% of the product used prior to the reaction occurring.